Privacy Policy

Privacy Policy

Transavia Transport Car Rental Services

1. Our Commitment to Your Privacy

Transavia Transport (“we”, “us”, or “our”), a car rental service operating under the laws of the Republic of the Philippines, with its principal office in Parañaque City, Metro Manila, is deeply committed to safeguarding your personal data. We strictly adhere to Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

This Privacy Policy precisely details how we collect, use, disclose, and protect your personal information throughout your engagement with our car rental services, encompassing interactions via our website, mobile application, physical office locations, and third-party booking platforms (collectively, “Services”).

2. What Personal Data We Collect

When you engage with our Services, we collect specific categories of personal data, which include:

  • Personal Identifiers & Contact Information: Full name, gender, date of birth, nationality, mobile number, email, billing and residential addresses.
  • Government-Issued Identification: Driver’s License (number, expiry date, issuing authority, and image). For foreigners, passport details.
  • Financial & Transactional Information: Payment details processed by secure, PCI DSS-compliant providers (we do not store card numbers).
  • Vehicle Usage Data: Pickup/drop-off locations, mileage, fuel usage, and (if applicable) GPS/telematics data.
  • Device & Platform Data: IP address, browser, device, geolocation (if allowed), and cookie data (see Section 9).
  • Communication Records: Calls, emails, chats for service and dispute resolution.
  • Emergency Contact: Details of your designated emergency contact person.

3. Purposes for Data Processing

We process your personal data for:

  • Contract Execution: Reservation, agreements, payments, roadside assistance.
  • Identity Verification & Fraud Prevention: Driver’s license validation, fraud checks.
  • Customer Communication: Confirmations, updates, reminders.
  • Safety & Asset Management: GPS/telematics monitoring, asset recovery, CCTV in offices.
  • Legal Compliance: Requirements from LTO, BIR, LTFRB, PNP, etc.
  • Service Enhancement: Improve website, app, and services.
  • Marketing: With your explicit consent only.

4. Legal Basis for Processing

  • Consent: For marketing or sensitive data (withdraw anytime).
  • Contractual Necessity: To perform rental agreements.
  • Legal Obligation: For compliance with laws.
  • Legitimate Interest: Fraud prevention, analytics, and security.

5. Data Sharing and Disclosure

We share data with:

  • Internal Staff: Employees/agents with authorized duties.
  • Third-Party Processors:
    • Payment Gateway Providers
    • GPS/Telematics Partners
    • Vehicle Maintenance & Roadside Assistance
    • IT & Cloud Hosting Providers
    • CRM Providers
    • Marketing Partners (with consent)
    • Professional Advisors
  • Booking Platforms: Agoda, Trip.com, etc.
  • Insurance Providers: For claims.
  • Government & Law Enforcement: When legally required.
  • Emergency Services: In urgent safety matters.
  • Business Transfers: In mergers or acquisitions.

We do not sell, rent, or trade your personal data.

6. Data Retention

  • Standard: At least 5 years for legal compliance.
  • Extended: If needed for disputes or legal claims.

7. Your Rights as a Data Subject

  • Right to be Informed
  • Right to Object
  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Data Portability
  • Right to Lodge a Complaint with NPC
  • Right to Damages

8. Data Protection Measures

  • Organizational: DPO appointment, staff training, privacy manual.
  • Physical: Access controls, CCTV, secure storage.
  • Technical: Firewalls, encryption, access controls, MFA, audits, backups.

9. Use of Cookies

We use cookies to improve user experience, analyze traffic, and remember preferences. You may disable cookies in your browser, but some features may not work properly.

10. Contact Us

Transavia Transport – Data Protection Officer
📧 Email: ivanreysorongon@transaviarentacar.com
📞 Hotline: +632 87850368
📍 Office: G/F Skyfreight Building Center, NAIA Ave, Santo Niño, Parañaque City, Metro Manila, Philippines 1703

11. Policy Updates

We may update this Privacy Policy to reflect changes in operations, laws, or technology. Updates will be posted on our website with revised effective dates. Continued use of our Services after updates signifies acceptance.

Thank you for choosing Transavia Transport. We are committed to protecting your data while providing safe and reliable car rental services.